If you are not 100% satisfied with
your purchase, you may return it within 15 days for a full refund of the
purchase price (you are responsible for return freight), provided the
rug is not soiled or damaged.
Payment Methods: For online orders, we
accept Visa, Master Card, and American Express. If you would like to
order by phone, in addition to Visa, Master Card, or American Express,
we can arrange payment via personal or corporate check, cash, or money
Shipping: We pay freight, from our
store to your home or place of business using FedEx Ground, anywhere in
the “lower 48” states. You may specify and pay for other
types of delivery service from within our checkout process or by calling
our toll-free number.
Returns: We sell only top-quality,
handmade rugs, plus we understand that you need to see a rug in your
home before you make a final decision. That is why we offer a 100%
Satisfaction Guarantee on all orders. (how to
bundle a rug for shipment)
Damage in Shipment: If you feel your
shipment has been damaged by the carrier, please open and inspect in the
presence of the driver (if possible) before signing. Either refuse the
shipment or document problems right then and there. Contact the carrier
immediately if the driver is not available.
Sales Tax: There is no sales tax
charged, unless you live within Arizona (8.1%).
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